---

Examples of issues to address with Bill Payment Services:

• Questions concerning bill payment processing issues. For help on a specific payment, your confirmation number may be needed.
• To request payment verification.
• Stop payment requests for payments made by check.
• Account restrictions resulting from insufficient funds.
• Any transaction that returns a confirmation indicating an unsuccessful status.
• Unable to add an electronic payee due to an unsupported account number format. Be aware that you may use the manual option to set up such a payee, although the payee will be paid by check.
• Questions on how to use the Bill Payment system.